Privacy Policy

1. Eligibility

To sign up for our waitlist, you must meet the following requirements:

• Age Requirement: You must be at least 21 years old.
• Residency: You must be a resident of the United States.
• Phone Number: You must provide a valid U.S. phone number.

By signing up for the waitlist, you confirm that you meet these eligibility criteria.

2. Information We Collect

Personal Information

Currently, when you sign up for our waitlist, we collect only the following personal information:

• Phone Number: Used to communicate with you regarding early access and updates about our service/product.

Additional Information Collected via Contract Forms

When you complete a contract form on our website, we may collect the following additional personal information:

• Name
• Email Address

This information is used to process your inquiries, communicate regarding your interest in our services, and manage contractual relationships.

Automatically Collected Information

We may also collect certain information automatically when you visit our website:

• Usage Data: This includes your IP address, browser type, operating system, pages visited, and the dates/times of your visits.
• Cookies and Similar Technologies: We use cookies, pixels, Hotjar, and other monitoring or recording software to enhance your experience on our site and to collect information about your browsing activities.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Manage Your Waitlist Registration: To add you to our waitlist and notify you about early access opportunities.
• To Communicate With You: To send you updates, including information about the expected release of our product in 2025 (which is not guaranteed), newsletters, marketing materials, and other information that may interest you.
• To Improve Our Services: To understand how users interact with our website through monitoring and recording software like Hotjar, and to enhance user experience.
• To Comply With Legal Obligations: To fulfill any legal requirements or respond to legal processes.
• To Manage Contract Forms and Related Communication: To process contract inquiries, send responses, and manage follow-up communications related to our services.

4. Legal Basis for Processing Personal Data

Our services are intended for U.S. residents who are 21 years of age or older. We do not knowingly collect personal information from individuals located outside the United States. If you are not a U.S. resident or are under the age of 21, please do not provide any personal information on our website.

5. Disclosure of Your Information

We may share your personal information under the following circumstances:

• Service Providers: With third-party vendors who assist us in operating our website and conducting our business, including providers of monitoring and recording software such as Hotjar.
• Affiliates and Partners: With our affiliates or partners as necessary to provide the services or for other purposes for which such information was collected.
• Legal Requirements: If required by law or in response to valid requests by public authorities.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Contract Information: Name and email data collected through contract forms may be shared with our service providers or affiliates solely to facilitate communication and fulfill requests related to your contract inquiry.

6. Cookies and Tracking Technologies

We use cookies, pixels, Hotjar, and other monitoring or recording software to track activity on our website and collect certain information:

• Cookies: Small files stored on your device to enhance site navigation and usage.
• Pixels: Small blocks of code on webpages that allow us to measure and improve the effectiveness of our content.
• Hotjar and Similar Software: Tools that provide us with insights into user behavior by visually representing user interactions with our site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.

7. Your Rights

General Rights

• Access and Portability: You have the right to request access to the personal information we have collected about you, including names, email addresses, phone numbers, and any other information provided through contact forms or waitlist registration. You may also request a copy of your personal information in a portable format.
• Correction: If you believe that any personal information we have about you is inaccurate or incomplete, you have the right to request that we correct it.
• Deletion: You have the right to request the deletion of your personal information, including data collected via contract forms or waitlist registration, except where we are required to retain it for legal or legitimate business purposes.
• Withdrawal of Consent: If you have provided consent for the processing of your personal information, you may withdraw this consent at any time. This may limit our ability to provide certain services.
• Objection to Processing: You may object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.
• Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions, such as when disputing the accuracy of the information.

California Residents (CCPA-Specific Rights)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what categories of personal information we have collected about you and the purposes for which it is used.
• The right to request deletion of your personal information.
• The right to opt-out of the sale of personal information (Note: We do not sell personal information).
• The right not to be discriminated against for exercising any of your privacy rights.

To exercise these rights, California residents may contact us as described below.

How to Exercise Your Rights

To exercise any of these rights, please contact us through the contact form on our website at pianohealth.com

8. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is entirely secure.

9. Data Retention

We will retain your personal information only as long as necessary for the purposes set out in this Privacy Policy or as required by law.

10. Third-Party Links

Our website may contain links to external sites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit.

11. Age Restrictions

Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we become aware that we have inadvertently collected personal information from someone under the age of 21, we will take steps to delete such information promptly. If you believe that we might have any information from or about an individual under 21, please contact us at support@pianohealth.com.

12. International Data Transfers

We only collect and process personal information from individuals residing in the United States who are 21 years of age or older. If you are accessing our website from outside the U.S., please be aware that your information will be transferred to and processed in the United States.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date."

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: support@pianohealth.com
• Mailing Address:
  Piano Health Technologies, Inc.
  16192 Coastal Hwy, Lewes, DE 19958